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Showing posts from July, 2022

GAME VIEWING

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 GAME DRIVE ETIQUETTE! 🙌 •When viewing game, switch off the engine.  •Do not hurry or rush guests; allow questions, translations and quite where appropriate. •Warn guests about standing and making unnecessary noise. •Position your guests in the best view points for photographs  •Always remain at a safe and and comfortable distance from animals as your guests may feel uncomfortable being so close to an animal.  •Focus on your guests interests. •Do not overload guests with information. Stagger your information and keep it interesting and varied. •Provide books for references and identification. eg birds, trees, invertebrate, reptile and mammal books. •Share your binoculars with guests who do not have their own pair. •Plan your drive in advance to optimise guests experience. •Utilise low range when driving off road. Warn your guests of branches and thorns, particularly at night. Drive with your guest’s priority in your mind.  •Turn your radio off when you stop for refreshments or meals.

How to handle customers

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 AS A TOUR GUIDE, It’s very important that you learn how to engage with your Guests!   Everyone has something unique to offer. Find out what makes people who they are. Hear their story. Ask questions. Dig deep and connect. Build on common ground. At its most basic level, any relationship is built on some kind of common ground. When you meet someone, try to find something that connects you to similar backgrounds, values experiences. When you detect a pattern, a "Yeah, me too!" moment, connection is instantaneous. Smile. "Smile and the whole world smiles with you." Sure, it's a cliche, but for good reason. A smile generates enthusiasm and interest; it communicates friendliness and goodwill; it shows you to be accessible and approachable. Smile when you speak to someone, as you walk into a room, and when you pick up the phone. Remember names. Notice how people introduce themselves and let that be your guide in addressing them. Remembering a person's name is imp